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Best Practices: Health Call Centers Upgrading Technology to Improve Connectivity
A new report reveals industry metrics and insights pertaining to consumer health call centers, which will enable firms to compare themselves to their industry peers.
12/9/2013

Senator Proposes Stiffening Penalties for Automated Outbound Call Violators
Senator Chuck Schumer (D-NY) wants to send illegal robocallers to jail. It's very probable that he would find few Americans who disagree with him on that score. Most of us would personally like to put "Rachel from Card Services" behind bars and throw away the key.
12/6/2013

inContact Adds Speech Analytics Powered by Verint
inContact, a provider of cloud call center software and workforce optimization (WFO) tools, has enhanced its solutions by adding speech analytics capabilities from Verint Systems.
12/4/2013

CounterPath Deploys New Call Center Solutions to Expand Market
CounterPath Corporation, a developer of desktop, tablet and mobile VoIP software products and solutions, is installing call center solutions that are fulfilling the requirements of this increasing market.
12/2/2013

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Outbound Dialer - - inContact Dialer

inContact Dialer
The inContact Dialer combines state-of-the art inbound contact handling with full-featured campaign-based outbound dialing to maximize agent productivity.

inContact Global Toll-Free Services

inContact Global Toll-Free Services
We know you don't just do business in the U.S. but have needs to service customers and take calls from countries around the world.

FEATURED WHITEPAPERS

Outbound Dialer - Improving Collections: Efforts with Innovative Cloud Contact Center Technology

Improving Collections: Efforts with Innovative Cloud Contact Center Technology
Technology has helped improve outbound calling's collections efforts over the years, but at the same time a great deal of complexity has impacted the collections process.

Outbound Dialer - Outbound Calling: Superior Productivity & Customer Experience Unite Creating

Outbound Calling: Superior Productivity & Customer Experience Unite Creating
Today there's an unstoppable trend in motion. It's a shift of power from companies to customers. And it's accelerating. Technology may be the greatest enabler of this shift. Like Moore's Law, the shift is exponential.

Outbound Dialer - Being Proactive and Generating Results

Being Proactive and Generating Results
Customers share a great deal about themselves through their interactions with companies. Whether they show interest in a product on a company's website or ask for help with a problem they may be encountering during checkout, such cross-channel interactions provide a goldmine of data.

Outbound Dialer - Don't Let Outdated Telephony Hardware Slow You Down

Don't Let Outdated Telephony Hardware Slow You Down
While contact center leaders are proficient in managing the complexities of agent-based centers in order to provide excellent customer support, the world of telecommunications, telephony hardware, and long distance service providers can be foreign, confusing and distracting.

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Outbound Dialer - The Next Revolution: Cloud Computing

The Next Revolution: Cloud Computing
It's never been a better time to have your head in the clouds-cloud-based software, that is. In today's economy, everyone is looking to reduce costs and improve efficiencies.